Heritage and the Grande Dame of Hospitality

Before Penang’s grande dame hotel – the Eastern & Oriental (E&O) – closed the doors of her Heritage Wing for a facelift earlier this year, works were already in place by her design professionals on doing all they can to honour the spirit of the Sarkies Brothers who opened the hotel in 1884.

Datin Tham Oi Wah is no stranger to the hotel, and neither is her work within the group, Eastern & Oriental Berhad.

Years ago when taken on a tour of E&O’s Seri Tanjung Pinang development on Penang island, I asked who the designer was behind the show units. “Oi Wah” was the response and I was amazed by her exquisite taste in the choice of soft furnishings as these and the designs were definitely different from other property show units in Penang.

Prior to the refurbishment of the Heritage Wing this year, Tham and her team had worked on E&O Hotel’s adjoining Victory Annexe building. She has also had a hand with the group’s projects in the Klang Valley.

“The historical structure and location of the Heritage Wing are the most ideal inspiration for our work, and it has helped me in coming up with the perfect concept and design for its new look,” says Tham.

“We strive to evoke the elegant charm of the early period of the hotel when prominent figures like Somerset Maugham and Rudyard Kipling passed through the doors of the Grande Dame.

“It is quite challenging as we have to maintain the historic integrity of the 19th century structure while upgrading its amenities to the 21st century,” Tham notes.

With the Heritage Wing recognised as a historical building, Tham emphasised that they had to be very careful and strictly adhere to the guidelines set by the United Nations Educational, Scientific and Cultural Organisation on the dos and don’ts.

“Structural challenges might also arise throughout the refurbishment which our team of architects, contractors and designers must solve with a high degree of flexibility and capability,” she added.

On managing the public’s expectation from the revamped Heritage Wing, Tham said guests strolling along the walkway would feel themselves being transported back to the olden days.

“It’s just like revisiting an old friend where they can reminisce the past while discovering the delights of its refreshed outlook.

“I also believe that the cherry on top would be the familiar faces of the E&O staff, whose friendly service are sure to complete the legendary experience, greeting the guests with their unmistakable brand of warm hospitality,” she said.

The E&O Group hopes that when the doors of the Grand Dame reopen in December with fully refreshed suites and new dining concepts, it would represent a new level of hospitality that would make the Sarkies Brothers proud.

Meanwhile, the hotel’s custodian and general manager Alison Fraser promises the time-honoured tradition of the signature English Afternoon Tea at the hotel as one feature which will stay put, and served at its new Palm Court outlet, where a collection of Asian favourites will also be introduced in its all-day dining menu.

“Other new outlets will include ‘Java Tree’ where classic heritage flavours will feature,” says Fraser.

“The name ‘Farqhuar’s Bar’ has been maintained, but the concept is modelled on more of a vintage cocktail bar.”

Can’t wait to try whistling again under the main dome of this heritage jewel and to check out the magic Tham and Fraser and their teams have woven!

(images courtesy of E&O Hotel)

Telling Penang’s story then and now … The Edison George Town

When Sharon told me several years ago that a new boutique hotel was opening in George Town and it was poised to be Penang’s first Small Luxury Hotel of the World, I simply HAD to write the story.

Thanks to her introduction to Eugene Tan the owner, I got to find out more about the passion and commitment which were put in by him and his father Eddie (better known to many of us as the former general manager of the Penang Mutiara Beach Resort) into the project.

The plans shared by Eugene before the hotel even opened its doors have taken form, and this luxury hotel situated smack in the heart of the Unesco World Heritage zone seems the perfect place for a visitor to call home.

“Many countries have a good variety of old buildings, places of interest, monuments and parks,” said Eugene.

“Steeped in history they mean a great deal to their collective community. George Town just happens to be endowed with a unique heritage based on a rich blend of historical and cultural elements.

“We are proud to be part of that heritage. With this architecturally rich building on Lebuh Leith, we embarked on the opportunity to develop a Lifestyle hotel, the first for the brand – The Edison Hotels.

“Our aspiration of rekindling the romantic moments of staying in a hotel is guided by our brand pillars of Alluring Heritage, Timeless Design, Diverse Culture and Indulging Luxury. Simply put, there was no other building like it in George Town, and we were sold on being a part of something extraordinary when we stepped through her doors for the very first time.”

While I was unable to accept Eugene and his wife Rina’s invitation to the book launch on Friday, the event and product (which is a book titled Penang Then and Now, A Century of Change in Pictures by Marcus Langdon and Keith Hockton) deserve special mention here.

According to a media release issued by the hotel, the book showcases 115 iconic Penang locations.

“They are not necessarily the most beautiful sites, although quite a lot of the old buildings are absolutely stunning, but all 115 sites in the book are historically significant to Penangites and visitors alike.

“When planning what images to use, it became clear that despite the many hundreds of old images owned by the authors, finding suitable current locations to feature would prove daunting. Not because the current location would be unknown, but because today so many changes have taken place that the exact photographic spot or angle was simply no longer possible.”

It was also said that the authors wanted the now image taken from the exact spot that the photograph had been taken originally, and the exercise proved to be quite the challenge as many of the vantage points were gone or inaccessible, or trees were in the way, or in the case of the Penang Botanic Gardens, large trees had died.

Some concessions had to be made, especially when substituting drone images as the wide-angle lens of the drone distorts the perspective when compared to the old hand-held shots from high locations.

The authors had their work cut and patience was indeed a virtue because in some instances, months went by waiting for renovation hoardings to be removed from buildings and in others, old images had to be used because said renovations were taking longer than expected.

The end result is described as a stunning book, and a joyful collaboration with The Edison George Town, Penang, Nam Loong Fine Jewellery and Think City, that took three years to produce. “Penang, Then and Now, A Century of Change in Pictures”, offers readers a snapshot of Penang over a century ago, and a snapshot of where she is today.

(Copies of Penang Then and Now, A Century of Change in Pictures are on sale at the hotel and other established book stores. Purchase requests can also be made by dropping an email to:wecare-GT@theedisonhotels.com or calling the hotel at +6042622990)

Images courtesy of The Edison George Town, Penang